Jira Service Management

{"xsrfToken":"B7D6-FZNO-K95L-DP4O_24322f0e2f4f6e84a29f84d3dc8234bf485836d7_lout","branding":{"id":"16","key":"case","name":"Operation Support","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/8","theme":{"headerBGColor":"#202042","headerLinkColor":"#ffffff","headerLinkHoverColor":"#363666","headerLinkHoverBGColor":"#363666","headerBadgeColor":"#363666"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ab9a89fe-b800-4310-9b66-02c03f9ef2c2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZGVjNDY2Zi00OTlhLTRmMjItODMyNS00ZjM0MjVhMmQwODciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFiOWE4OWZlLWI4MDAtNDMxMC05YjY2LTAyYzAzZjllZjJjMiI6WyJyZWFkIl19LCJleHAiOjE2MTA3NDM0MDcsIm5iZiI6MTYxMDc0Mjc0N30.j2Ph1rB3c_yDOCStRLiAIS9PB1rEce9qq-Arl8UHF0w&client=cdec466f-499a-4f22-8325-4f3425a2d087&mode=fit","logoId":"ab9a89fe-b800-4310-9b66-02c03f9ef2c2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Client Operations Portal","sharedPortalName":"Client Operations Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Client Operations Portal","sharedPortalName":"Client Operations Portal","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1f2042","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"16","key":"case","projectId":12866,"serviceDeskId":16,"name":"Operation Support","description":"Welcome to the Passport Client Operations Portal! You can initiate a support request from here or track the progress of your currently open requests by clicking the user icon in the upper right-hand corner and selecting from multiple filter options in the dropdown. \nYou may also email us at help@passportinc.com to create a case for our support team or reach us by phone at : \nPassport Clients: 980-939-0990 Legacy NuPark Clients: 512-265-1800 Legacy CDI Clients: 914-747-1200 \n24/7 (After-Hours) Support via AnswerForce - 866.815.3043 \nStandard Client Support hours from 8a - 7p est M - F","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":true,"reqTypes":[{"id":"253","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"","icon":11132,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"252","name":"Citation Paper Order","descriptionHtml":"","callToAction":"Citation Paper Order","introHtml":"Running low on citation paper? Use this form to order new more.","icon":11841,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11841","groups":[42],"key":""},{"id":"251","name":"Reporting - Incident","descriptionHtml":"","callToAction":"Reporting - Incident","introHtml":"","icon":11816,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11816","groups":[],"key":""},{"id":"250","name":"Rate Change Request","descriptionHtml":"","callToAction":"Rate Change Request","introHtml":"Request a change to an existing Mobile Pay Parking rate","icon":11824,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11824","groups":[42],"key":""},{"id":"249","name":"New Zone Request","descriptionHtml":"","callToAction":"New Zone Request","introHtml":"Request a new Passport Parking zone for Mobile Pay, Permits, or Enforcement","icon":11819,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11819","groups":[42],"key":""},{"id":"243","name":"Major Incident","descriptionHtml":"","callToAction":"Major Incident","introHtml":"","icon":11806,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11806","groups":[],"key":""},{"id":"240","name":"Configuration","descriptionHtml":"","callToAction":"Configuration","introHtml":"Request an update to the configuration of a product set","icon":11803,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11803","groups":[],"key":""},{"id":"239","name":"DevOps","descriptionHtml":"","callToAction":"DevOps","introHtml":"","icon":11132,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"238","name":"Reporting - Request","descriptionHtml":"","callToAction":"Reporting - Request","introHtml":"","icon":11816,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11816","groups":[],"key":""},{"id":"237","name":"Hardware Incident","descriptionHtml":"","callToAction":"Hardware Incident","introHtml":"","icon":11132,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[],"key":""},{"id":"233","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"Report an issue with our product","icon":11806,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11806","groups":[42],"key":""},{"id":"232","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"Suggest an update to existing Passport products or Services","icon":11845,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11845","groups":[42],"key":""},{"id":"219","name":"General Support Request","descriptionHtml":"","callToAction":"General Support Request","introHtml":"Place a request with Operation Support","icon":11826,"iconUrl":"https://passport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11826","groups":[42],"key":""}],"reqGroups":[{"id":42,"name":"Passport"}],"orderMapping":{"48":[219,233,232],"42":[219,250,249,252,232,233],"47":[219,233,232],"49":[219,233,232],"50":[233]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CASE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Client Operations Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}